Services &
After-Sales Support
We don't just sell scanners — we keep them running. Our in-house team covers installation, training, maintenance and spare parts across India.
Parts from Stock — Not Imports
We manufacture our own X-Ray generator and key components in Pune. Genuine spare parts are available from stock — no overseas shipping delays.
Engineers Across 5 Cities
Service offices in Delhi, Mumbai, Nagpur, Raipur and Kolkata — most sites reachable within the same business day.
AMC Tied to Your Tender
Government and institutional buyers can include AMC terms directly in their procurement contract. We provide all documentation required.
What We Offer
Our Services
Annual Maintenance Contract (AMC)
Scheduled maintenance with priority support.
Preventive maintenance visits, priority breakdown response and software updates. AMC documentation compatible with government procurement contracts.
- Scheduled preventive maintenance
- Priority breakdown support
- SafeView™ software updates
- Spare parts at AMC rates
- Service reports after each visit
Installation & Commissioning
Installed, calibrated and handed over certified.
Our engineers handle installation, system calibration and AERB compliance verification. The machine is handed over tested and ready to operate.
- Site survey and layout guidance
- Machine installation and alignment
- System calibration
- AERB compliance check
- Operator handover session
- Installation documentation
Operator Training
Hands-on training at your site or in Pune.
Practical training for security personnel on machine operation, image reading and threat recognition. Available on-site or at our Pune facility.
- Machine operation and emergency procedures
- Image interpretation and colour coding
- Threat recognition — weapons, explosives, narcotics
- SafeView™ software walkthrough
- TIP (Threat Image Projection) exercises
- Training completion certificate
Spare Parts Supply
Manufactured in-house — no import wait.
We make our own X-Ray generator and key components in Pune. Genuine spare parts are available from stock — no overseas shipping delays.
- Genuine parts for all SDX models
- X-Ray generator components
- Conveyor belts and rollers
- Detector and imaging components
- Tunnel curtains and safety accessories
Site Security Audit
Structured assessment of your screening checkpoint.
Our engineers review equipment placement, operator workflow and AERB compliance at your site. You receive a written report with specific recommendations.
- Equipment placement review
- Operator procedure assessment
- Throughput and queue analysis
- AERB compliance status
- Written report with recommendations
Scanner Rental
Short-term coverage for events and temporary sites.
Rental of FEELSAFE SDX scanners for events, election security, temporary checkpoints or pre-purchase evaluation. Includes delivery, installation and support.
- Short and long-term rental available
- Delivery and installation included
- On-call support during rental period
- Basic operator orientation
Need service for an existing scanner?
Call us directly or fill in the contact form — we'll assign an engineer to your site.